Agent is not responding

Verify the model source

For an external provider, open Settings → AI Providers. The provider must be enabled, its remote credentials and endpoint must work, its model list must be synchronized, and the selected model must remain usable.

For Kition Cloud, open Settings → Account and confirm that the account session is valid and hosted credits are available. A signed-out, expired, blocked, or zero-credit account cannot start a hosted generation.

Check runtime and network state

• Restart Kition to restart the embedded runtime
• Confirm normal HTTPS access to the selected provider or Kition Cloud
• If a proxy is configured, use Settings → Network to test it and apply any required restart
• Try a different synchronized model from the same provider to separate a model availability issue from a provider issue

Collect evidence

Open Settings → About and copy Support diagnostics. The diagnostic summary is designed to omit documents, prompts, paths, keys, tokens, and raw logs.

If support asks for logs, open their directory through Settings → Data. Inspect and redact them before sharing; Debug mode can include model requests and Agent turn details.